Frequently Asked Questions

What is Clixpy ?

Clixpy is a web-based tool for webmasters, web designers and web usability experts. It helps you improve your site’s usability by analyzing your users’ behaviour. When you install Clixpy on your site (by placing a small javascript code), it starts tracking everything your users do - like mouse movements, clicks, scrolling, typing, etc. Clixpy sends this data to our servers and generates "video" captures so you can see exactly how people use your site. Interface usability is crucial for a website’s success and that is how Clixpy helps you.

How do I install Clixpy on my website ?

Installing Clixpy on your website is easy. Go to the "Install" tab in your account and get your tracking code. Paste the code on your site’s HTML code. This is something important: The Clixpy code must be right before the </head> tag of your HTML code. Here’s an example:

I installed the Clixpy tracking code, when can I start watching captured sessions ?

It takes up to 20 seconds for our engine to process the data from your pageviews. When the first pageview from a session is processed you can see the session in your "Play Sessions" tab. New pageviews from this session are added automatically when processed.

How does Clixpy affect my users’ browsing experience ?

It doesn’t. Clixpy’s tracking code is about 5K, so it doesn’t slow down loading your site’s pages. Clixpy doesn’t use CPU or bandwith resources and doesn’t conflict with other JavaScript elements on your website.

Does Clixpy track AJAX interfaces ?

Yes, Clixpy works with AJAX, but the POST method is disabled. If posting works every time you play a capture the information will be reposted and we don’t want that, right?

Some features on my website don’t seem to work when I play captured sessions. Why?

Clixpy cannot track events in flash objects, frames, iframes and java applets. Also, some complicated JavaScript events are difficult to be captured and played. Please, contact us with an example if you happen to have such problems.

Do you record my users’ passwords ?

No, we don’t. We respect your users’ privacy. All form inputs with type="password" are ignored.

Can I disable Clixpy for some form inputs ?

If you run an e-commerce site and you don’t want Clixpy to track credit card fields or other sensitive data you can disable Clixpy to record form inputs. We can’t automatically detect which fields are confidential, so you need to manually add attribute noclixpy="true" to such elements. Here’s an example:

I don’t want Clixpy to spy me, can I disable it for my browser ?

Sure, it’s your decision. Visit this page to setup a cookie in your browser and get ignored by Clixpy’s tracker.